Marketing Stream Privacy Policy

We at Marketing Stream are committed to protecting your privacy. This Privacy Policy applies to our website. This Privacy Policy governs our data collection, processing and usage practices. By using the websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the website. We periodically update this Privacy Policy.

We process personal information for certain legitimate business purposes which include, some or all, of the following:

Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of the customer.

• To identify and prevent fraud.
• To enhance the security of our networks and information systems.
• To better understand how people, interact with our social media and web sites.
• To provide postal communications which we think will be of benefit and interest to you.
• To determine the effectiveness of our promotional campaigns and our advertising.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in the highest regard and take into account all of your data protection right under any and all current UK legislation.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make any material changes we will notify you by posting the revised Privacy Policy on our Website. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at hello@marketingstream.co.uk. 

Information We Collect When You Visit Our Website

When you visit the website, we may request that you provide Personal Information about yourself, and we collect Navigational Information. You are free to explore the website without providing any information about yourself however we do use certain Cookies that may track how you use our website. The purpose of this is to understand how we can improve our website.

Navigational Information

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.

Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business.

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our email communications are obligated through our agreements with them to comply with this Privacy Policy.

For Marketing Stream members

Marketing Stream membership is a free and paid membership provision administered by Marketing Stream.

For individual members, whether free or paid, Marketing Stream operates a ‘legitimate interest’ approach in processing the personal data that it receives from individual members to administer service provision, surveys and information deemed relevant.

This includes but is not restricted to the following areas:

• Administering and managing individual membership of Marketing Stream (e.g. for internal communication and administration of memberships, implementing financial transactions relating to memberships, understanding and building profiles of Marketing Tribe members, attendance histories, etc).
• Training provision
• Information provision
• Promotional communications
• Complaint handling
• Distribution of newsletters
• Commercial offers
• Online events
• To develop goods, services and activities

Additionally, the ‘legitimate interest’ approach is operated in the processing and distribution of personal data of designated Marketing Tribe officials, staff members, sub-contractors and other relevant industry stakeholders in order to administer the service provision.

Without the ability to process the Personal Data of members, Marketing Stream is unable to arrange or administer the paid for and subscribed services and informational expectations that are offered as part of membership.

Individual members are able to opt-out of receiving specific types of communication at any time by emailing hello@marketingstream.co.uk.

If an individual has not directly provided their personal data to Marketing Stream, (i.e. it may have been disclosed by an employer’s member of staff on their behalf.) it is the employer’s responsibility for ensuring that the individual has been informed of how their data will be used.

By registering or allowing the registration of your personal data with Marketing Stream, either personally or by a designated company participant either through the website or in any other way, the individual agrees to Marketing Stream processing their personal data for specific purposes, including the areas already outlined in this statement.

Marketing Stream will on occasion use member contact details to keep them informed by post, email or telephone of additional products or services and developments which may be of interest to members . Please note that these details may continue to be used after membership has ceased, unless notified by the relevant member.

For individual customers of Marketing Stream

Marketing Stream operates an ‘explicit consent’ approach to the processing of the personal data it receives from individuals.

This typically applies to those individuals that have expressed an interest in finding out about Marketing Stream and or Marketing Stream membership or have submitted an enquiry. This means that Marketing Stream will not subscribe such individuals to receive any type of promotional communication from Marketing Stream unless they have voluntarily given their consent to receive updates from Marketing Stream at the time when the enquiry was submitted.

Once consent is given, individuals can opt-out from receiving further communication at any time by emailing hello@marketingstream.co.uk.

Direct communication to the individual from Marketing Stream to progress a lead enquiry will occur independently from promotional marketing activity until the lead / enquiry has been converted or alternatively the lead subject has advised that they are no longer interested in receiving communications from Marketing Stream.

We Never Sell Personal Information

We will never sell your Personal Information to any third party.

Use Of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) improve your browsing experience by personalizing the Website; (b) send information to you which we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business. When providing personal information you will be given the option to select your communication preferences. This will establish how we (a) use your information and (b) if/how we contact you. We will not contact you for any reason other than that specified upon your request.

Use Of Navigational Information

We use Navigational Information to operate and improve the Website. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about Marketing Stream.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Security Of Your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

External Websites

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention Of Personal Information

We retain Personal Information that you provide us with, as long as the reason meets one of the legitimate business purposes outlined elsewhere in this policy, in line with our current Retention Policy. We can delete this information at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below. If you would like to receive more information about our Retention Policy please email hello@marketingstream.co.uk.

Opting Out And Unsubscribing 

Reviewing, Correcting and Removing Your Personal Information

If you provide us with your Personal Information, you have the following rights with respect to that information:

• To review the user information that you have supplied to us
• To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
• To request that your user information not be used to contact you
• To request that your user information be removed from any solicitation list that we use
• To request that your user information be deleted from our records
• To exercise any of these rights, please contact us at hello@marketingstream.co.uk. We will promptly change, correct, or delete your information and notify you of the action we have taken.

Subject Access Requests

You have the right to know what personal information Marketing Stream has about you and can do so by placing a Subject Access Request (SAR) via email to hello@marketingstream.co.uk. After notification of the SAR, we may ask you to complete a short questionnaire so that we can respond to your request as quickly and efficiently as possible. We will aim to respond to all SARs within 30 days from notification unless otherwise advised. Please note that an administration fee of £10 is payable for each Subject Access Request in line with current data regulations.

To Unsubscribe From Our Communications 

You may unsubscribe from our marketing communications by sending us email us at hello@marketingstream.co.uk.

Cookies Used On This Website

A list of all the cookies used on the website by category is set out below.

Strictly necessary cookies: These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website.

Performance cookies: These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the website, for instance, which pages the visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies: These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device. These cookies allow the website to remember choices you make (such as your username, language or region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts or other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies: These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used on our site. For example, if you choose to 'share' content through social media networks, you might be sent cookies from these websites. We do not control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.